What a good digital handover pack actually contains

A handover pack is the last thing a customer receives from you, so it shapes how the whole project is remembered. A folder of unnamed PDFs sent by transfer link expires in a month and is forgotten in a year.

What to include

• As-built drawings and any variations agreed during the works
• Building Control completion certificate and all trade certificates
• Product and appliance details: make, model, serial number and location
• Warranty documents with start and expiry dates, plus registration confirmations
• Operation and maintenance notes, including servicing intervals
• A dated photographic record of the works, including concealed elements
• Contact details for the trades who carried out each element

What most packs miss

• Serial numbers, which are needed for warranty claims and spares
• Photographs taken before plasterboard and screed went down
• Written confirmation of variations that were agreed verbally on site
• The paperwork for subcontracted elements you did not install yourself

Handing over a structured digital record instead of an email attachment also protects you. If a question arises three years later, the evidence of what was installed, when, and to what specification is still there.

Project Passport keeps these records together in one permanent digital record of your property, so the drawings, approvals, certificates, warranties and photographs of every project stay findable years after the work finishes. It is an independent record-keeping platform: it complements, and does not replace, Building Control, HM Land Registry, conveyancers or professional advice.